This also helps clarify that the purchase is digital, and will not be physically shipped to them. Now I include the message below in all my follow-up emails.
Etsy your purchases how to#
As a seller, I should not be putting the onus on my client to research how to access their purchase. Some customers checkout as “Guests” and don’t have experience with online purchases or experience with Etsy. However, it’s only helpful if you know to look there. Sure enough, she apologized and explained there were no instructions from Etsy.Ī search on Etsy’s Help Center leads to a URL with helpful information. Instead of taking her anger personally, I sent instructions on how to download, as well as a screen capture of the action required, because I knew she was obviously frustrated in not receiving her purchase immediately. I had thought my follow-up email containing a polite thank you, a coupon for future purchase, and offer to help with any concerns would be a welcoming gesture of open communication.
Etsy your purchases pdf#
These are not the words I was hoping to hear after selling my PDF e-book in my Etsy shop.
Etsy your purchases download#
Paper artist Cecilia Louie realized she’s not the only one to experience the pain of upset Etsy customers who didn’t know how to download their digital files so she put together this helpful post for sellers with tips to make the process as smooth as possible.Ĭecelia’s popular Quilling Letters ebook available as a download in her Etsy shop. Customers often need help and support, especially when it comes to figuring out how to download their digital file after purchase. Still, passive income is never really passive. They’re a terrific source of passive income, meaning you do the work to design and create the file once and then sell it infinitely, even while you sleep.
This allows you to sell different items in your Etsy shop, other than templates.Digital files are a popular product to sell on Etsy.
Please see this article for more information. We’ll assume that order is not for templates. If you have not included any template id’s in the listing description, we will not pull any information from that Etsy order. Keep in mind, an order will only be created in Templett when you have included the template id’s in the listing description. Now, when an order is placed in your Etsy shop, we’ll pull the information from that order and create the order in template, create an account for your customer, and send them a link to access their template. If everything was successful, you’ll be redirected back to the integrations page and you'll now see your shop connected to Etsy in Templett.
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